Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health insuran...

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Chris Harrigan has an economic degree from Limestone College and an MBA from Clemson University. He previously managed auto insurance claims for Enterprise Rent-A-Car. Currently, he is using his business and insurance expertise to provide insurance data analysis and visualizations to enhance the user experience.

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Reviewed by Chris Harrigan
Former Auto Insurance Claims Manager Chris Harrigan

UPDATED: Feb 18, 2022

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Key Takeaways

  • Progressive Direct allows customers to buy directly from the company
  • Progressive Direct provides a wide range of auto coverages
  • Progressive Direct is rated an A+ by A.M. Best

Progressive Direct offers car insurance quotes to customers throughout the United States. The company provides the standard coverages plus additional car insurance options. Also, the company offers several discounts to lower your rates. Progressive Direct is a part of Progressive that allows customers to purchase auto insurance directly instead of through an agent.

Knowing more about Progressive Direct will help you decide if it’s the best option.

Before starting this Progressive Direct review, enter your ZIP code to get free car insurance quotes in your area.

What are the Progressive Direct monthly rates?

Car insurance companies use multiple factors to determine how risky a driver is. Riskier drivers are more likely to file claims, so they usually receive higher rates. Some of the factors used to assess risk include your:

  • Location
  • Driving record
  • Credit score
  • Marital status
  • Age
  • Gender

Every driver’s quote is different, so it’s impossible to determine your rates without considering specific information. However, examining the average prices will give you an idea of what you can expect to pay.

The following chart shows the average monthly rates for Progressive Direct based on age.

Progressive Direct Average Monthly Rates Based on Age
AgeAverage Monthly Progressive Direct Car Insurance Rates
18$159
21$91
45$54
55$57
65$61
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As you can see, the average Progressive Direct insurance quote decreases as drivers age. As a result, teenagers will see the highest rates of any age group. However, older drivers might see a slight increase in rates because of a decline in vision and response time.

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What coverages are offered by Progressive Direct?

While cost is a common concern, customers should also consider the available types of coverage. Many companies offer a wide variety of coverage, but some have limited options.

Buying all of the standard coverages — liability, collision, and comprehensive — is called full coverage. In most cases, a lender will require that you carry full coverage until you pay off your car. At that point, you can lower coverage if you wish. However, it’s usually best to maintain this coverage to protect yourself.

The following table shows the coverages offered by Progressive Direct and the purpose of each option.

Progressive Direct Auto Insurance Coverages
Auto Insurance TypesPurpose of Coverage
Bodily injury liabilityPays for medical bills if someone else suffers an injury in an accident caused by you.
CollisionCovers damage to your car after an accident.
ComprehensiveCovers damage to your car when you’re not driving.
Medical paymentsCovers medical costs caused by an accident regardless of who is at fault.
Personal injury protectionCovers medical expenses for you and your passengers after an accident.
Property damage liabilityLiability coverage that covers the cost of any property damage you’ve caused in an accident.
Uninsured/underinsured motoristCovers the costs if you’re in an accident caused by a driver with little or no car insurance.
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In addition to these coverages, Progressive Direct car insurance offers various additional options, including:

  • Classic car coverage
  • Commercial car coverage
  • Custom parts and equipment
  • General Asset Protection (GAP) coverage
  • Rental reimbursement
  • Rideshare coverage
  • Roadside assistance
  • Umbrella coverage

Progressive Direct sells each coverage individually, allowing customers to choose which ones they want. As a result, adding more coverage will increase your monthly rates.

What discounts are offered by Progressive Direct?

As previously mentioned, the cost of auto insurance largely depends on the driver’s risk. Therefore, those with a poor driving record or poor credit will pay higher rates than clean drivers and those with good credit.

For some customers, the rates might be too high. Fortunately, insurance companies offer various discounts that allow customers to lower rates. These discounts depend on multiple aspects, including:

  • Driving habits
  • Insurance policies
  • Payment history
  • Education

Knowing the different discounts offered by a company will help you determine how much you can save. The following table shows the deals that Progressive Direct provides.

Progressive Direct Discounts
DiscountDiscount Description
Automatic paymentSet up automatic payments through your bank account.
Continuous insuranceCustomers that switch to Progressive without stopping coverage.
Good studentHigh school or college student that maintains a 3.0 grade point average.
HomeownerInsured owns a home.
Multi-carMore than one car on your policy.
Multi-policyMore than one type of insurance with Progressive.
Online quoteReceive a quote or start a quote online with Progressive.
PaperlessOpt to receive documents via email.
Pay in fullMake policy payment upfront.
Safe driverAvoid accidents and violations for three years.
Sign onlineSign documents online.
Teen driverAdd a teenager to your policy.
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There’s no limit on the number of discounts you can use when buying coverage. Therefore, asking a representative about all discounts will ensure that you obtain the best possible rates.

How is Progressive Direct rated?

Credit rating agencies review and rate insurance companies based on their financial strength. These ratings allow customers to discover the likelihood of receiving a payout when they file a claim.

Progressive Direct has been rated an A+ by A.M. Best, an AA by S&P, and an Aa by Moody’s. These ratings are excellent but not at the top of the scale. However, the ratings indicate that customers can expect a payout whenever they file claims.

Additionally, the Better Business Bureau (BBB) rates companies on their business practices. For example, the BBB has rated Progressive Direct an A+, indicating that the company is trustworthy and transparent when dealing with customers.

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Does Progressive Direct have any complaints?

The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) allow customers to list complaints on their websites. The number of complaints helps customers determine the quality of service they’ll receive.

At the time of this review, the BBB has received 3,447 complaints about Progressive Direct during the past three years. Most of these complaints are about the company’s services and billing.

According to the NAIC, Progressive Direct Insurance has 159 complaints and a complaint index ratio of 1.76. These numbers indicate that the company has more complaints than similarly sized competitors.

How can you file Progressive Direct claims?

Customers can make Progressive Direct Insurance claims online or by phone. Customers can use their Progressive Direct login to access the customer portal to reach the claims section. A representative will usually call back by the end of the business day to ask additional questions about the incident.

You can expect the representative to ask for:

  • The date, time, and description of the incident
  • Insurance policy number
  • Names and contact information of all involved
  • Name and policy number of the other driver
  • Any photos of the damage

Customers can also call the Progressive Direct phone number at 1-800-776-4737 to file claims. This filing option is quicker because the representative can ask you questions during the phone call rather than calling back later in the day.

After receiving the necessary information, a representative will inspect the vehicle to estimate the repair costs or determine if a replacement is required. Throughout the entire process, you can check the status of your claim online or through the company’s mobile app.

How can you cancel a Progressive Direct policy?

Most insurance companies only allow customers to cancel policies by phone. However, in addition to calling, Progressive Direct customers can cancel through the mail. Those that wish to cancel over the phone can call 888-416-2003.

Customers who prefer to cancel by mail can send a letter stating their intention to the following Progressive Direct address:

The Progressive Corporation
6300 Wilson Mills Road
Mayfield Village, Ohio 44143

The letter must be signed and include some personal information, such as:

  • Name, address, and phone number
  • Progressive policy number
  • Date when you want the cancelation to take effect

Progressive Direct customers can cancel a policy at any time. If the cancellation occurs during the policy period, the company will provide a prorated refund.

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What are the pros and cons of Progressive Direct?

All insurance companies have positives and negatives to consider. Every customer has different needs, so comparing the pros and cons will help you decide if a specific company is right for you.

The following table shows some of the pros and cons of buying coverage from Progressive Direct.

Progressive Direct Pros and Cons
Pros of Progressive DirectCons of Progressive Direct
24/7/365 supportHigh rates for poor driving and credit history
Numerous discountsHigher rates than competitors in most states
High customer service ratingsHigh number of complaints
Provides other types of insuranceFew supplemental coverage options
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As you can see, Progressive Direct is the best option for customers that want quality customer service, various discounts, and the guarantee of a payout. However, the company has higher rates than many competitors for drivers with a poor driving history and poor credit.

What is Progressive vs. Progressive Direct?

When looking for coverage from Progressive, you’ll also see Progressive Direct. But what is the difference between Progressive and Progressive Direct?

Progressive and Progressive Direct are the same company. However, while Progressive Direct allows customers to buy directly from the company, Progressive requires customers to work with a local agent. So which one is best?

Progressive is the best option for those that aren’t sure which type of coverage they need. An agent can answer various questions about coverage and help you get the best possible rates from the company.

Progressive Direct is best for customers that already know what they need. If you don’t have any questions about your coverage and are happy with the rates, Progressive Direct features a quicker purchasing process.

Who is Progressive Direct?

The Progressive Mutual Insurance Company began in Cleveland, Ohio, in 1937. Joseph Lewis and Jack Green founded the company to provide affordable car insurance to Ohio residents.

In 1965, the company rebranded to the Progressive Corporation, which is its name today. Over time, Progressive has grown to include other insurance and buying options, including Progressive Direct.

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Progressive Direct: the Bottom Line

Progressive Direct allows customers to buy auto insurance directly from the company. In addition to the standard types of coverage, Progressive offers a variety of other options. Progressive also provides multiple discounts to lower rates.

Learning more about Progressive Direct will help you determine if it’s the best option for you.

Now that you know about Progressive Direct, enter your ZIP code to find free car insurance rates in your area.