Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health insuran...

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Chris Harrigan has an economic degree from Limestone College and an MBA from Clemson University. He previously managed auto insurance claims for Enterprise Rent-A-Car. Currently, he is using his business and insurance expertise to provide insurance data analysis and visualizations to enhance the user experience.

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Reviewed by Chris Harrigan
Former Auto Insurance Claims Manager Chris Harrigan

UPDATED: Apr 13, 2022

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Key Takeaways

  • SafeAuto roadside assistance is available in select states and is separate from towing and labor coverage
  • You must have at least one qualifying vehicle on your policy to purchase SafeAuto roadside assistance
  • If you qualify for roadside assistance, it will be offered to you when purchasing a policy

SafeAuto roadside assistance is available in select states. You can add it to your policy when you sign up as a new customer or speak with a licensed SafeAuto customer service representative.

In this SafeAuto roadside assistance program review, learn exactly what benefits you gain by adding this coverage to your policy. You’ll also discover how to contact roadside assistance services if your vehicle breaks down and compare it to other companies to help you determine if this is the right program for you.

What is SafeAuto roadside assistance?

SafeAuto offers roadside assistance as an optional car insurance policy add-on available in select states.

This type of coverage protects you against mechanical breakdowns. You need at least one qualifying vehicle on your policy to purchase roadside assistance. But the coverage only follows the specific vehicle and not the policyholder.

The table below shows all of the protections you gain by adding SafeAuto roadside assistance to your car insurance policy.

SafeAuto Roadside Assistance Details
Roadside Assistance PerkDetails
Delivery of fluidIf you run out of gas or other essential fluids, a crew is sent to help you. Additional fees may apply.
Flat tire servicesAs long as you have a spare tire, SafeAuto sends a crew to replace a flat tire.
Informational hotlineA number is available to call if you have questions about your vehicle.
Jump-start servicesIf your battery dies, a crew will be sent to jump-start your vehicle.
Lockout servicesIf you lose your keys or lock yourself out of your car, a locksmith is sent to help you. Additional fees may apply.
Minor mechanical first aidSafeAuto covers some on-site mechanic and labor costs if required.
TowingIn the event of a breakdown, SafeAuto tows your vehicle to the nearest body shop.
WinchingIf your vehicle is stuck on the side of the road in a precarious location, a crew will use a strong cable to pull it out.
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So if you lock yourself out of your car, experience a flat tire, or run out of gas, you’ll be protected by your SafeAuto roadside assistance coverage.

SafeAuto provides consumers with a mobile app compatible with most Android and Apple devices. Fortunately, you can contact roadside assistance services directly in that mobile app. Otherwise, you must call the company directly to request services by phone.

Besides roadside assistance coverage, SafeAuto also offers optional towing and labor coverage. The towing and labor coverage reimburses you for up to $40 per incident if you ever require towing or labor resulting from a mechanical breakdown.

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How much does SafeAuto roadside assistance cost?

Unfortunately, rates for SafeAuto roadside assistance are not publicly available. However, roadside assistance programs usually cost between $12 to $50 annually when purchased from a car insurance company.

But depending on where you live and what company you use, you may also be required to purchase collision and comprehensive insurance to qualify for roadside assistance coverage. These are optional coverages that are not required by any state laws. Adding them to your car insurance policy will cause your rates to increase.

What are the average collision and comprehensive insurance costs? According to the Insurance Information Institute, collision insurance costs $377.62 per year, and comprehensive coverage costs $167.91 per year nationally on average.

So you may need to account for the additional cost of these coverages on top of the price of the roadside assistance package in some states.

SafeAuto roadside assistance is not offered in every state. However, if it’s available where you live, and you are a new SafeAuto customer, you’ll have the option to add it to your policy while choosing coverages. If you’re a current SafeAuto policyholder interested in adding this insurance to your existing policy, call 1-800-723-3288 and ask a customer service representative about your eligibility status.

According to the SafeAuto website, some restrictions may still apply even if the coverage is offered where you live.

The cost of the towing and labor coverage from SafeAuto is also unknown. But some sources suggest this type of insurance costs $10 to $15 per month on average.

How do I contact SafeAuto roadside assistance?

The SafeAuto roadside assistance phone number varies depending on what state you live in.

If you live in Alabama, Colorado, Georgia, Louisiana, Maryland, Ohio, South Carolina, or Tennessee, you must call 1-800-8958 and select the second menu option. If you live in any other state, you call 1-800-723-3288.

SafeAuto also offers towing and labor coverage as an alternative option to roadside assistance. If you purchased this insurance, you would contact the towing company of your choice for help. After obtaining your bill, contact SafeAuto at 1-800-723-3288 and speak with a licensed representative for reimbursement information.

The SafeAuto claims phone number is the same line most customers call for roadside assistance and the towing and labor coverage.

How does SafeAuto roadside assistance compare to other companies?

Let’s see how the SafeAuto roadside assistance services compare to other top car insurance companies.

Unfortunately, we don’t know how much SafeAuto roadside assistance costs on average. But if you add it to your policy, compare your annual price to the cost of roadside assistance from some other top auto insurance companies.

View the table below to see what other top insurers charge annually for roadside assistance.

Average Annual Roadside Assistance Costs by Company
CompanyAverage Annual Cost of Roadside Assistance
State Farm$48
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Setting costs aside, SafeAuto’s roadside assistance is comparable to most other programs offered by other top car insurance companies. It provides the same types of coverages, like towing services, fuel refills, and battery services. It also provides winching services and minor mechanical first aid.

So the program is comparable to companies like GEICO, Progressive, and State Farm, which cover the cost of up to one hour of on-site mechanic and labor services.

Drivers can also conveniently contact roadside assistance directly through the SafeAuto mobile app. However, other companies, like GEICO, use technology already installed in your mobile device to help locate where your breakdown occurred. Unfortunately, the SafeAuto app does not appear to offer this feature.

The SafeAuto roadside assistance phone number is also the same as the general customer service number. Other companies use separate phone lines for efficiency and to help shorten wait times.

Overall, the roadside assistance package is comparable to what other car insurance companies offer. For most drivers, it’s worth adding this coverage to your policy as long as it fits your budget.

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Is roadside assistance worth it?

Who needs roadside assistance? It ultimately depends on how often you use your vehicle. If you travel by car often, this type of service allows you to do so safely.

You’ll be protected and covered by reliable service In the event of a mechanical breakdown or other similar emergencies.

Consider adding roadside assistance to your SafeAuto insurance policy if you drive your car daily, even if it’s just for leisure, business trips, and regular commuting.

Purchasing roadside assistance is usually cheaper through a car insurance company than from a third-party source, like an auto club.

However, the coverage through an insurance company typically only follows the specific vehicle, not the policyholder. So if you’re driving someone else’s car, don’t expect your SafeAuto roadside assistance services to cover the breakdown.

SafeAuto Roadside Assistance: The Bottom Line

The roadside assistance package from SafeAuto is comparable to most other roadside assistance services offered by car insurance companies. However, it lacks some bells and whistles that larger companies like GEICO or State Farm provide to consumers.

The SafeAuto app does not track how long it will take for services to arrive to assist you.

SafeAuto customers satisfied with their current coverage should consider requesting roadside assistance quotes. Compare it to the cost of other roadside assistance programs from different companies.

As long as it’s within the average range, then it’s worth adding this coverage to your policy.

But the roadside assistance from SafeAuto is regionally limited. So if the coverage is not available in the state where you live, compare quotes from companies near you that provide roadside assistance packages and choose the policy that fits your budget.