Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health insuran...

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Chris Harrigan has an economic degree from Limestone College and an MBA from Clemson University. He previously managed auto insurance claims for Enterprise Rent-A-Car. Currently, he is using his business and insurance expertise to provide insurance data analysis and visualizations to enhance the user experience.

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Reviewed by Chris Harrigan
Former Auto Insurance Claims Manager Chris Harrigan

UPDATED: Mar 13, 2022

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Key Takeaways

  • Drivers with Progressive car insurance can add roadside assistance at any time
  • Progressive Roadside Assistance costs less than $60 a year
  • Progressive Roadside Assistance includes towing, battery jump-start, and fuel delivery

Drivers know that car trouble is inevitable. So whether it’s a flat tire or dead battery, it’s nice to know help is on the way. That’s where Progressive Roadside Assistance comes in handy. For example, with Progressive Roadside Assistance, flat tires don’t have to ruin your day.

While Roadside Assistance from Progressive covers some services like locksmiths and towing, there are usage limits, and you still have to pay for goods such as fuel or a new battery.

Keep in mind that most car insurance companies offer roadside assistance, as do car clubs like AAA. So shop around and compare rates and coverages to find the best program for you.

Keep reading to learn more about Progressive Roadside Assistance and if it’s right for you.

What does Progressive Roadside Assistance cover?

You probably picture a tow truck or someone changing your tire when you think of roadside assistance. However, Progressive Roadside Assistance offers much more than that.

Roadside Assistance from Progressive includes:

  • Towing. Progressive will have your vehicle towed up to 15 miles or to the closest repair shop.
  • Winching. If you’re stuck within 100 feet of a road or highway, your car can be pulled out.
  • Battery jump-start.  A service technician will jump-start your vehicle if the battery is dead.
  • Fuel delivery. Delivery of fuel is free if you run out of gas.
  • Battery charging for electric vehicles. Your electric car can be towed up to 15 miles or to the next closest charging station.
  • Locksmith services. A locksmith will unlock your car if you lose your keys or lock them inside.
  • Changing a tire. If you have a spare tire, a technician can change your flat tire for you.
  • On-site labor. Progressive covers one hour of labor if you have car trouble.

Progressive boasts a response time of about 30 minutes. However, your wait time will depend on your location and how busy the service providers are.

Because Progressive uses Agero, there are thousands of service providers across the country. However, some Progressive Roadside Assistance reviews complain of longer-than-expected wait times.

If you want to use your own service provider, Progressive Roadside Assistance allows reimbursement of covered expenses.

Does my auto insurance cover roadside assistance? No, you have to add the coverage to your policy. You can add Roadside Assistance to your Progressive policy at any time, but it doesn’t go into effect immediately.

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What doesn’t Progressive Roadside Assistance cover?

While Progressive Roadside Assistance may seem like a good deal, there are other factors to consider. We’ve talked about what is covered, but now let’s talk about what isn’t covered.

First, you must be in one of the vehicles listed on your policy. So if you borrow a friend’s car and get a flat, Progressive Roadside Assistance won’t be of any use.

Next, you can only use Roadside Assistance from Progressive six times a year. After that, you pay for any services needed.

In addition, Progressive towing through Roadside Assistance won’t work if you’re in an accident. You need collision insurance for that.

Finally, certain goods are not covered. For example, you will still have to pay for fuel, a new key, or anything else you might need. Only the service itself is covered.

So how does Progressive Roadside Assistance stack up? Let’s look at Progressive Roadside Assistance vs. AAA. AAA rates for the basic plan are similar to Progressive, but there are some differences.

For example, AAA allows you to use your coverage in any vehicle, and you don’t have to have a specific type of car insurance. However, AAA has a much lower towing mileage limit, and higher-end plans cost much more.

Read our Progressive Car Insurance Review to learn more about the company and coverages offered.

How much does Progressive Roadside Assistance cost?

Is Progressive Roadside Assistance free? Unfortunately, Progressive doesn’t provide roadside assistance for free. Although rates are usually less than $60 a year, rates will depend on your car insurance policy and coverages.

It should also be noted that Progressive may require you to carry full coverage car insurance in order to add roadside assistance. Full coverage combines liability, collision, and comprehensive coverage to protect you and your vehicle better.

For comparison, this table shows average Progressive car insurance rates based on the type of coverage you choose.

Progressive Average Car Insurance Rates Based on Coverage Type

Type of CoverageAnnual RatesMonthly Rates
Low Coverage$3,737.13$311.43
Medium Coverage$4,018.46$334.87
High Coverage$4,350.96$362.58
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Full coverage is about $50 a month more than just liability coverage. But, remember, although rates are higher, so is the coverage offered.

Adding Roadside Assistance to your Progressive full coverage car insurance policy will raise your rates another $5 a month.

How can you request Progressive Roadside Assistance?

There isn’t a special Progressive Roadside Assistance app. However, you can request service through the Progressive app or online 24/7. You can also call the Roadside Assistance from Progressive phone number at 1-800-776-2778.

You will need to know your exact location as well as have a general idea of what is wrong with your vehicle. For example, you don’t need to tow your car if you just run out of gas.

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Progressive Roadside Assistance: The Bottom Line

Progressive Roadside Assistance covers services like towing, battery jump-start, fuel delivery, and unlocking your car. However, towing mileage is limited, and you have to pay for any goods, such as fuel or new keys.

While Progressive rates for Roadside Assistance are low, drivers can only use the service with cars on their policy and may have to have full coverage car insurance to add the coverage.

Roadside Assistance from Progressive is available 24/7, but wait times will vary. Progressive Roadside Assistance is a good option for drivers with unreliable vehicles, who often lose their keys or don’t keep an eye on the gas gauge.

Most car insurance companies and car clubs offer a roadside assistance program. So shop around to find the best coverage with the lowest rates.