Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health insuran...

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Chris Harrigan has an economic degree from Limestone College and an MBA from Clemson University. He previously managed auto insurance claims for Enterprise Rent-A-Car. Currently, he is using his business and insurance expertise to provide insurance data analysis and visualizations to enhance the user experience.

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Reviewed by Chris Harrigan
Former Auto Insurance Claims Manager

UPDATED: Aug 10, 2021

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Key takeaways...

  • Most roadside assistance options provided by your policy with most insurers will tow your vehicle at no cost
  • The average car towing cost can exceed one hundred dollars with premium coverage
  • Progressive will offer a comprehensive roadside assistance package that includes a variety of services with your auto policy

It’s one of the worst things that can happen when drivers are out on the road. Your car breaks down, leaving you stranded and without a way to get to get to the nearest mechanic.

Luckily, car insurers like Progressive have introduced roadside assistance programs to prevent this from happening.

For a small additional fee on your premium, you can get Progressive’s roadside assistance package that includes not just towing, but a variety of other services.

Find the low car insurance rates from all the big companies by entering your zip code into our FREE tool above!

Does Progressive offer roadside assistance services?

Is a roadside program a type of additional coverage you can add to your Progressive policy? The most common service people think of when they consider a roadside assistance package is towing in the event of a car breaking down.

Progressive car insurance and its big-name competitors, go above and beyond that standard of service and include the following services in any roadside assistance package:

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Does it offer towing?

Most roadside assistance options offered by auto insurance providers include towing service (at no cost) to the nearest repair shop within 15 miles of where your car has broken down.

If there is no mechanic within 15 miles, they will tow it to the one closest to the site of the incident.

Does it include roadside assistance coverage for flat-tire changes?

Progressive Insurance has a network of affiliated maintenance professionals throughout the country that are available at a moments notice.

Will it help with jump-starting your car’s battery?

Do you need a battery jump start for a dead battery? That same network of qualified maintenance and a technician from a qualified repair facility can be on the scene in minutes with jumper cables to bring your car back to life and get you moving.

Should your battery need replacing, they can do that as well, though you will be required to pay for the cost of a new battery.

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Does Progressive provide locksmith service?

With a roadside assistance plan on your Progressive auto insurance policy, Progressive will send a qualified locksmith to your car in the event that you lock your keys inside or simply can’t find your keys to unlock the doors.

There is no out-of-pocket expense for lockout services, but Progressive will charge you the cost of the keys.

What if you need gas delivery?

If you happen to find yourself a long way from a gas station, but not that far from an empty fuel tank, you may find yourself in need of fuel delivery. Progressive can send a qualified maintenance person with a container of gasoline to get your car to the nearest refueling station.

You pay only for the cost of the gas.

What if you need fluid delivery?

Coolant is just as important to your engine as the gasoline which keeps it running, and if you find your car overheating and in dire need of fluids, Progressive has you covered.

One of their mechanics will be on-site to deliver the fluids your car needs.

You will only be charged for the price of those fluids.

Utilizing roadside assistance is as easy as dialing Progressive’s special phone number for the service, identifying your location, and awaiting the arrival of an affiliated technician or repairman.

When the repair has been completed, you’ll be asked to pay up-front for any qualifying services or have the option to add the cost to your next statement.

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What does it cover and what does it not?

The roadside coverage offered by major insurers typically covers the cost of towing coverage and maintenance, but not the cost of supplies such as gas, fluids, tires, or keys.

If your car is towed to the nearest mechanic, you won’t pay for any repair related to the breakdown that necessitated the towing.

However, if you opt for additional and optional repairs, you will have to pay those costs out of pocket before driving your car back home.

Without this premium car insurance coverage, the average car towing cost can exceed one hundred dollars.

How can you find the lowest rates?

Roadside assistance is generally offered at affordable rates. 

Some companies may even add it to your insurance coverage at no additional cost if you opt to pay your premium in six-month or one-year increments.

The best way to find a great price on roadside assistance packages is to comparison shop between the major providers Progressive is certainly a good place to start.

If you have special needs or questions about how to use the package, it’s important to consult an agent or a customer service representative before adding it to your account.

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References:

  1. https://www.progressive.com/lifelanes/how-to-check-coolant/
  2. https://www.aaa.com
  3. https://www.progressive.com/auto/insurance-coverages/
  4. https://www.statefarm.com/simple-insights/saving/these-7-factors-determine-car-insurance-premiums
  5. https://www.progressive.com/auto/