Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health insuran...

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Chris Harrigan has an economic degree from Limestone College and an MBA from Clemson University. He previously managed auto insurance claims for Enterprise Rent-A-Car. Currently, he is using his business and insurance expertise to provide insurance data analysis and visualizations to enhance the user experience.

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Reviewed by Chris Harrigan
Former Auto Insurance Claims Manager Chris Harrigan

UPDATED: Apr 13, 2022

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Key Takeaways

  • Esurance offers roadside assistance through its “towing and labor coverage”
  • Esurance roadside assistance is available to existing Esurance customers for a $12 annual fee and includes coverage for most standard roadside services, including towing, tire changes, and battery jump-starts
  • Esurance roadside assistance is an affordable emergency road service assistance option that offers a great value for its price when compared to similar offerings from other insurance companies

If you’ve ever had a flat tire, run out of fuel, or had your car mysteriously breakdown on the road, you understand the value of roadside assistance coverage. However, is it best to acquire roadside assistance from your insurance company or from an alternative like AAA? If you’re an Esurance customer, Esurance roadside assistance may be the best option for you.

We’re here to help you understand how roadside assistance from Esurance works. In the sections below, we’ll discuss what is and isn’t included with Esurance roadside assistance, the advantages and disadvantages of the service, and how it compares to roadside service from an alternative like AAA roadside assistance.

Are you looking for affordable car insurance? If so, Enter your ZIP code into our free online tool to compare rates and find coverage that’s right for you.

What is Esurance roadside assistance?

Esurance’s roadside assistance coverage is also sometimes referred to as “towing and labor coverage.” It’s a roadside assistance plan that helps you pay for common service calls such as jump-starts or towing. Esurance roadside assistance is only available if you are already an existing Esurance customer. Therefore, it may not be a practical option for you if your vehicle is insured through another car insurance company.

As far as roadside assistance programs go, Esurance covers as many services as you can expect from most roadside assistance policies from car insurance companies. If you’re a current Esurance customer, Esurance roadside assistance may be a good fit for you. But if you don’t already have an Esurance policy, there are plenty of similar roadside service plans available — either through a different insurance company or via an alternative agency such as AAA.

How can I contact Esurance?

The Esurance roadside assistance phone number is (888) 374-6472. You can also request help using the esurance roadside assistance app (the Esurance Mobile app). If you need to reach Esurance customer service, call (800) 378-7262. This is also the Esurance claims phone number. 

You can use your Esurance login online to review policy information, check on a claim, or to make an Esurance payment.

What’s included with Esurance roadside assistance?

Esurance roadside assistance includes coverage for most services that you’ll find with standard roadside assistance programs:

  • Towing expenses
  • Fuel delivery (up to three gallons)
  • Jump-starts
  • Flat tire changes
  • Lockout services (if your keys are locked inside the car)

Esurance roadside assistance does not cover winching services, where a stuck car is pulled back onto the road. Nor does Esurance offer any sort of trip interruption coverage if your car breaks down before you reach your travel destination.

Esurance’s roadside assistance plan covers three to six service calls annually (the exact amount depends on your area). Esurance also allows you to detect, through the Esurance mobile app, how far away a service technician is located.

How much does Esurance roadside assistance cost?

Esurance roadside assistance costs merely $12 per year. This amount is far less than what you’d pay for most similar services. Esurance also has a pay-as-you-go option, wherein you pay for services at a lower rate than most towing companies charge without paying for annual roadside assistance. That said, the pay-as-you-go option will still cost you significantly more than what you’ll pay with Esurance’s roadside assistance coverage.

Cost of Roadside Assistance Programs from Insurance Companies

Insurance companyCost of roadside assistance program (annual)Number of annual service calls
Esurance$123 - 6 (based on location)
USAA$12 - $15Varies based on policyholder
GEICO$14No limit (policy may be reviewed if service calls are frequent)
Nationwide (basic plan)$236
Progressive$233 - 6 (3 calls every six months)
Farmers$233
Allstate$253
State Farm$483
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How does Esurance roadside assistance compare to similar services?

Esurance roadside assistance helps you cover most of the services you could end up needing in the event of a road accident — or a flat tire — for the relatively low price of $12 per year. While Esurance’s plan excludes winching services and isn’t the most generous regarding the number of service calls you can make each year, its low price point makes it an option worth considering if you’re already an Esurance customer.

When compared to roadside assistance from other insurance companies, Esurance is a competitive option that provides a great deal of value for its low price. That said, if you’re looking for a roadside assistance service that offers you a wide range of coverage, one of AAA’s plans may be a better option for you. Basic/Classic AAA memberships start at $40 – $74 annually depending on your location. And while this is significantly more expensive than Esurance’s service, it’s still affordable. AAA also comes with a variety of perks like cheaper car rentals at certain locations and discounts at a large variety of stores throughout the United States.

According to Kelley Blue Book, Esurance has received mixed customer satisfaction ratings based on the separate findings of J.D. Power and the National Association of Insurance Commissioners. On the whole, Esurance receives a higher than average amount of customer complaints.

Ultimately, the right roadside assistance plan for you depends on how likely you are to take advantage of perks. If you see yourself taking advantage of the discounts offered by AAA, one of their plans would be a great choice. But if you want a basic roadside assistance plan that provides coverage at a low cost, Esurance is one of the best options around — as long as you’re a current Esurance customer.

What to Remember About Esurance Roadside Assistance

Esurance offers $12 annual roadside assistance to drivers with existing Esurance policies. Esurance’s roadside assistance plan includes towing, fuel delivery, tire changes, and battery jump-start services.

In addition, Esurance’s roadside assistance plan is one of the most affordable options available for roadside assistance coverage. It provides a great value for drivers who are searching for a low-cost roadside assistance plan with most standard services covered.

If you’re looking for a roadside assistance service that provides coverage for a greater range of services and/or perks for membership, compare AAA’s options to Esurance before deciding which is the best selection for you.

Whether you’re a current Esurance customer or are simply considering their coverage, taking the time to compare their rates to those of other insurance companies can give you a better idea of how much value you’re receiving for the amount you spend. Are you searching for the best insurance coverage? Find out how much you could save on insurance by entering your ZIP code into our free online quote tool.