Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health insuran...

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Chris Harrigan has an economic degree from Limestone College and an MBA from Clemson University. He previously managed auto insurance claims for Enterprise Rent-A-Car. Currently, he is using his business and insurance expertise to provide insurance data analysis and visualizations to enhance the user experience.

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Reviewed by Chris Harrigan
Former Auto Insurance Claims Manager Chris Harrigan

UPDATED: Apr 13, 2022

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Key Takeaways

  • The Liberty Mutual app allows drivers to pay bills, update policy information, and more
  • Both the Google Play Store and the Apple App Store offer the app, and ratings are high
  • The Liberty Mutual app is different than the RightTrack app, which monitors driving and provides a discount

Drivers not only want affordable car insurance, but they prefer it to be easily accessible. Liberty Mutual is one of the top car insurance companies in the country, and they make it easy for drivers to obtain information and perform tasks like paying bills and filing claims.

The Liberty Mutual app gives drivers access to policy information and allows them to make changes they would otherwise have to wait on hold to do. While drivers can still elect to contact customer service, it isn’t a requirement.

In addition, ratings and reviews for the app are mainly positive. Although complaints generally involve the RightTrack app and some app usage issues.

Continue reading to learn more about the Liberty Mutual app and whether or not it’s convenient for your insurance needs.

What is the Liberty Mutual app?

Time is valuable, and the last thing that drivers want to do is wait on hold. Liberty Mutual understands that and offers drivers multiple ways to access account information.

While drivers can still call the Liberty Mutual number for customer service at (800) 290-7933, it likely isn’t necessary. Instead, drivers can use their Liberty Mutual login to access their policies through the website.

However, a computer isn’t always available. That’s when the Liberty Mutual app comes in handy. The app is available to drivers with Apple or Android devices, including smartphones, tablets, and iPads. And although the app may look slightly different depending on the platform, its features are the same.

Once you have Liberty Mutual insurance, simply download the app and create an account. You will need your personal information as well as your policy number to access your insurance policy.

Keep in mind that your data is recorded, whether online or through the app. Although Liberty Mutual mentions that it doesn’t sell your information, it does use it internally.

Read our Liberty Mutual Car Insurance Review to learn more about the company, the coverages offered, and ways to save.

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What features are available through the app from Liberty Mutual?

The Liberty Mutual app allows you to perform many tasks you would otherwise have to complete online or over the phone.

With the Liberty Mutual app, you can:

  • Pay bills. If you choose not to set up autopay or pay in advance with the app from Liberty Mutual, you can pay bills without logging into the website or your bank account.
  • Access ID cards. Your ID cards are important if you are in an accident or get stopped by a police officer and need to show proof of insurance.
  • View policy details and documents. It’s easy to forget what coverages you have, and the app lets you review your policy at any time.
  • Make policy changes. Whether you need to add a vehicle or change your deductibles, you can alter your policy when necessary.
  • File claims. If you’re involved in an accident, you can file a claim from the side of the road to expedite the process.

How do I file a car insurance claim? Once you have the Liberty Mutual app, you can start the claims process. You can even upload photos through the app to receive an estimate faster.

Although there are some things you can’t do through the app, such as checking your Liberty Mutual application status, most other tasks can be performed quickly and effortlessly.

How does the Liberty Mutual app rate?

Everyone uses apps now to make life more convenient. However, it’s very frustrating if an app that you depend on doesn’t work properly. Thankfully, the Liberty Mutual app has high ratings.

Drivers give the app used through the Google Play Store a 4.7/5 rating. It appears that the only negative reviews are directed toward the RightTrack app, as opposed to the actual Liberty Mutual app.

Drivers seem very satisfied with the Liberty Mutual app, which allows them to access ID cards, make payments, and file claims.

The Liberty Mutual app received a 4.8/5 rating from the Apple App Store. As with the Google Play Store, most ratings were favorable. However, negative reviews were relative to RightTrack as well.

All in all, it seems that drivers are very happy with the Liberty Mutual app, which allows them to avoid calling customer service for most needs.

What is the Liberty Mutual RightTrack app?

RightTrack, from Liberty Mutual, is a telematics program that offers drivers a discount for safe driving. The app monitors driving behaviors, such as mileage, hard braking and acceleration, and nighttime driving.

Depending on your score, you can save up to 30% for the life of your policy. However, as with all apps, it records your data. As a result, privacy can be a concern. In addition, since the RightTrack app runs in the background on your phone, it uses battery power and data.

Although the RightTrack app is free and rates don’t increase if you score poorly, you only have one attempt. So if you score unfavorably, you can’t try again for a higher discount.

The Liberty Mutual RightTrack app also has mostly favorable reviews. Complaints stem from the program being too sensitive to braking and acceleration and drivers not receiving the expected discount.

However, a telematics program, such as RightTrack, does more than merely save you money. According to the Insurance Information Institute, immediate feedback from telematics allows drivers to correct unsafe driving habits in real time and become better drivers.

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The Liberty Mutual App: The Bottom Line

Drivers with Liberty Mutual can use the app to pay bills, show proof of insurance, and file a claim. Although the app does collect data, Liberty Mutual claims that it doesn’t sell your information.

App reviews are generally favorable, with most complaints revolving around difficulty using the app or the RightTrack program.

In addition, the Liberty Mutual app offers drivers the convenience of accessing and changing policy information without lengthy customer service hold times.

Remember, most car insurance companies now offer similar apps that add convenience for drivers. So shop around to find the least expensive and most convenient auto insurance for you.